Support & Help for Echo

Thank you for using Echo. The fastest routes to an answer:

Echo is in open development toward 1.0. Features marked 🚧 Coming in 1.0 below are in active development and described in full in the manual.

Frequently Asked Questions

My book won't play / chapters are missing. Check the files exist locally: in the Files app, long-press your audiobook folder and choose Keep Downloaded so iCloud can't evict the audio. For multi-file books, confirm the files sort correctly by name — you can also drag-reorder in the playlist.

How should I organize my audiobook and EPUB files? One parent "Audiobooks" folder; inside it, one folder per book named by title; the EPUB or PDF dropped in the same folder as the audio (it auto-imports); zero-padded track numbers (01, 02…). The manual has the full convention, including the iCloud pitfalls.

The reader text doesn't match the narration. Different editions drift. Run Auto-Align Chapters first; for stubborn spots, long-press the paragraph you're hearing and tap Align to Now. Two or three manual anchors usually tame even a messy book.

Auto-alignment is slow or my phone runs warm. The first run downloads the on-device speech model (~40 MB) and transcription is real work for the Neural Engine. Plug in for the first full-book alignment of a long book; afterwards, incremental repairs are quick.

The watch shows a stale book or position. Raise the watch and give it a beat — it requests authoritative state from the phone on wake. Keeping both devices on and nearby (Bluetooth/Wi-Fi) helps.

Inline flashcards interrupt me too much. Set those cards to manual only, or disable inline triggers in Settings → Study. Your reviews then live only in Daily Review. (This gets better in 1.0: a one-tap Card Inbox replaces mid-playback popups entirely. 🚧)

Can I import my Anki decks? Anki-style JSON decks import today. Real .apkg files — scheduling history included — arrive with Echo 1.0 (🚧). Details and format notes are in the manual.

Can it play my Audible books? Not while they're DRM-locked. Echo plays open formats only (MP3, M4A, M4B and friends) and does not bypass DRM. Tools like Libation or OpenAudible can export books you own to open formats — see the manual's FAQ for details, including a note on checking the legality in your country.

Does Echo track my location? Only if you opt in. Context Memory (🚧 coming in 1.0) is off by default, captures approximate neighborhood-level places only, stores them on your device, and has a one-tap Delete Location History button. Your session location history never syncs anywhere — Echo has no servers. See the privacy policy.

Will my flashcards and bookmarks sync between devices? Alignment anchors sync today; full study sync — flashcards, decks, bookmarks, playback position — ships with 1.0 through your personal iCloud (🚧). No accounts, no Echo servers.

Does Echo work offline? Yes — playback, reading, alignment, flashcards, everything. The only network use is your own iCloud file syncing.

Where is my data? Can I get it out? Your audio stays where you put it (Echo reads in place). Echo's own data lives in a local database on your device with an open-source schema. Bookmarks export to Markdown today; with 1.0, decks export to portable JSON and whole books export as Markdown study bundles for Obsidian, Logseq, or Notion (🚧). Your data is never hostage.

What's coming after 1.0? Chapter Study Mode, on-device AI card drafting, focus soundscapes, gentle hyperfocus reminders, a Context Memory map view, FSRS scheduling, .apkg export, richer CarPlay, and full Mac reader parity. The roadmap is public.

Contact Us

If you need assistance, encounter a bug, or have a feature request, please don't hesitate to reach out.

We try to respond to all inquiries within 24-48 hours.